Shipping & Delivery
We ship worldwide
Free UK shipping on orders over £75
| UK - Standard Tracked 48 £4.95 (2-4 working days) |
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UK - DPD £6.95 (Next working day (Mon - Fri) when ordered before 1pm)
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UK NI - DPD £19.95 (2 Days (Mon - Fri) when ordered before 1pm)
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Channel Islands - Standard Tracked £6.95
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Europe - Royal Mail Tracked £19.95 (5-7 working days)
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International - Royal Mail Tracked £29.95 (7-10 working days) |
| International - DHL £42.95 (3-5 working days) |
| MENA - Royal Mail Tracked £39.95 (7-10 working days) |
Shipping Timeframes
Please note, shipping timeframes are provided as an estimate only and cannot be guaranteed. Once your parcel has been dispatched and passed to the courier, delivery timings are outside of Rosa & Blue’s control, although we will always do our best to assist should any issues arise.
Royal Mail Tracked 48: Our standard Royal Mail Tracked 48 service can take up to 5 working days from dispatch to arrive. If your Royal Mail Tracked 48 order has not arrived 5 working days after dispatch, please contact us at support@rosaandblue.com so that we can investigate.
DPD Next Working Day: Orders shipped via DPD Next Working Day are expected to arrive on the next working day following dispatch, providing the order was placed before the cut off of 1pm. If your DPD order has not arrived by the end of the second working day after dispatch, please contact us at support@rosaandblue.com so that we can investigate.
Amendments & Cancellations
We are unable to guarantee amendments or cancellations to orders once placed. Whilst we will always endeavour to assist where possible, our customer service team may take up to 48 hours to review requests and orders may already have been processed by our warehouse for dispatch.
Duties & Customs
For orders delivered outside the UK, including the EU, customers are responsible for any applicable customs duties, taxes, or import charges required by local authorities or couriers.
If a customer fails to provide requested customs information or payment, and the order is returned to us or delivery cannot be completed, we reserve the right to cancel the order. In these circumstances, a refund will be issued for the value of the items only. Original shipping fees are non-refundable once an order has been dispatched.
Delivery Attempts & Uncollected Parcels
If delivery has been attempted and an order is subsequently returned to us because it has not been collected or accepted by the customer, any redelivery will be subject to a new delivery charge.Alternatively, if the customer chooses not to have the order redelivered, we will issue a refund for the value of the items once the parcel has been received back by Rosa & Blue. Original shipping fees are non-refundable in these circumstances.Any redelivery or refund can only be arranged once the returned parcel has been received by Rosa & Blue.